SELF PAY COLLECTOR

Description: The Self Pay Collectors will locate and notify holders of delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
Requirements: Duties/Responsibilities: • Uses accounts receivable system to identify and monitor overdue accounts.
• Locates and contacts account holders by appropriate means, which may include mail, phone, or personal visits, to notify those customers of delinquent account status and to solicit payment.
• Provides options to customers for debt repayment; establishes repayment schedules based on customers’ financial situations.
• Works with claim billers in resolving patient questions regarding balances or insurance information not previously provided • Identify and prepares accounts to be turned over to our outside collection agency.
• Handles all legal correspondence and collection correspondence with our attorney and / or our outside collection agency – affidavits, emails, payment reporting, etc… • Monitors the monthly statement process with our outside vendors • Records pertinent data on collection efforts and customer financial status on encounters.
• Reviews accounts for applicable refunds, prepares documentation and submits the refunds for approval • Performs other related duties as assigned.
• Adheres to the facility’s Standards of Excellence.
Required Skills/Abilities: • Excellent verbal and written communication skills.
• Basic understanding of local, state, and federal debt collection laws.
• Excellent time management skills.
• Ability to identify issues and offer resolutions.
Education and Experience: • High school diploma or equivalent required.
• Prior experience in self pay collections required Physical Requirements: • Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.